Terms of Service

1. Who we are

ProxyHub (proxyhub.bd) is a proxy service owned and operated by SAM IT PARK, a business registered in Bangladesh with its office at Malgram, Bogura Sadar, Bogura, Bangladesh. In these Terms, "we", "us" and "our" mean SAM IT PARK. "You" means the person or organisation holding an account.

Every order, invoice and payment on this site is a contract with SAM IT PARK. Payments are collected by SAM IT PARK, and a bank, card or mobile wallet statement may show SAM IT PARK, ProxyHub or our payment processor.

Our trade licence, BIN and TIN details are available on request from support@proxyhub.bd.

2. Accepting these Terms

By creating an account, placing an order or using the service you accept these Terms, the Acceptable Use Policy, the Privacy Policy and the Refund Policy. If you do not accept them, do not use the service.

If you are ordering for a company or another person, you confirm that you are authorised to accept these Terms on their behalf.

3. Eligibility and your account

• You must be at least 18 years old and legally able to enter a contract.
• The name, email address, mobile number and address on your account must be true and kept up to date.
• Bangladeshi customers verify their mobile number by SMS code before placing an order. One mobile number can verify one account.
• You are responsible for everything done through your account, including by anyone you give access to. Keep your password and proxy credentials to yourself.
• Tell us at once at support@proxyhub.bd if you believe your account or credentials have been used without your permission.

We may refuse, suspend or close an account where the details given are false, where verification cannot be completed, or where we reasonably believe the account is being used against these Terms or the law.

4. The service

We sell dedicated proxies, shared proxies and residential proxy bandwidth. Dedicated and shared proxies are served from our own nodes. Residential traffic is carried by an upstream partner.

What you buy is set out on the order and on your invoice: the plan, how many addresses or how much bandwidth, the location and the billing term.

• A proxy is a licence to use an address for the paid period. You do not own the IP address and it does not transfer to you.
• We may change the IP address of a service where a provider, a network or the law requires it, or where an address stops working. We will keep the service equivalent to what was bought.
• We aim to provision automatically within minutes of payment. Where an order needs manual checking we will say so.

Availability

We work to keep the service available at all times, but no network is faultless. Planned maintenance is announced in advance where we can. We are not liable for interruptions caused by upstream networks, data centres, power or internet failures, or events outside our reasonable control.

We do not promise that any particular website, platform or service will accept traffic from our addresses. A third party blocking an address is not a fault of the service.

5. Prices, billing and renewal

• Prices are shown in Bangladeshi Taka (BDT) and include any tax that we are required to charge. Where VAT applies it is charged at the rate in force under Bangladeshi law.
• Billing terms are weekly or monthly as chosen at checkout. The service renews for the same term until it is cancelled.
• The price of a service is fixed at what it was bought for. A later change to our published prices does not change what an existing service renews at. Adding units to a service is billed at the same per-unit rate.
• A renewal invoice is raised before the due date. Weekly services are invoiced closer to the due date than monthly ones.
• Payment is due on the due date shown on the invoice.

Late payment

• An unpaid invoice past its due date is marked overdue and reminders are sent.
• An unpaid service may be suspended after the grace period set in your billing terms. Suspension stops the service working; the data and the address are held for the time stated at the time of suspension.
• Dedicated proxies that remain unpaid may be terminated after the period stated in your account's billing settings, and the addresses returned to stock. Where a service is terminated for non-payment, the open invoice for that service is cancelled.
• A terminated service cannot be restored. The same address cannot be promised again.

6. Cancelling

You may cancel a service at any time from the client area or by opening a ticket. Cancellation stops the next renewal; it does not refund the period already paid for, except as set out in the Refund Policy.

We may cancel a service, with notice where practical, if we stop offering it, if an upstream partner withdraws it, or if the law requires it. In that case we refund the unused part of the period already paid.

7. How the service may be used

Your use must follow the Acceptable Use Policy and the laws of Bangladesh, including the Cyber Security Act 2023, the Information and Communication Technology Act 2006 and the Penal Code 1860, as well as the laws of any country you send traffic to.

You must not resell, sub-licence or share the service with anyone outside your account without our written agreement.

We may suspend or terminate a service immediately, without refund, where we reasonably believe it is being used against the Acceptable Use Policy or the law, or where an upstream provider requires it. Where the matter allows, we contact you first.

8. Support

Support is provided by ticket from the client area and by email at support@proxyhub.bd. We answer as quickly as we can and aim to reply to every ticket within one working day.

Support covers the service we sell: delivery, credentials, connectivity and billing. It does not cover configuring your own software, writing your scripts, or the behaviour of third-party websites.

9. Liability

Nothing in these Terms limits liability that cannot be limited by law, including liability for death, personal injury or fraud.

Subject to that:

• The service is provided on an "as available" basis.
• We are not liable for loss of profit, loss of business, loss of data, or any indirect or consequential loss.
• Our total liability for any claim connected with the service is limited to the amount you paid us for that service in the three months before the claim arose.

You are responsible for what you send through the service, and you will cover us for any claim, fine or cost we face because of your use of it in breach of these Terms or the law.

10. Data protection

We handle personal data as described in the Privacy Policy. You are responsible for any personal data you process through the service and for having a lawful basis to do so.

11. Changes to these Terms

We may change these Terms. The current version is always on this page with the date it was last updated. Where a change materially affects you we will tell you by email or in the client area before it applies. Continuing to use the service after a change means you accept it.

12. Governing law

These Terms are governed by the laws of Bangladesh. Any dispute is subject to the jurisdiction of the courts of Bogura, Bangladesh. Before starting any proceeding, please contact us so we can try to settle the matter.

13. Contact

SAM IT PARK — ProxyHub Malgram, Bogura Sadar, Bogura, Bangladesh Support: support@proxyhub.bd · 09611 677170 Abuse reports: abuse@proxyhub.bd